https://swattikapoor.com/ will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong. In case of receipt of damaged or defective items please report the same to our team at swatti@swattikapoor.com. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

No refund will be given by https://swattikapoor.com/ if the order has been delivered with the color and size as selected by the customer while placing the order.

In the event of the error having occurred on the part of https://swattikapoor.com/, the product can be replaced or the amount can be refunded at the sole discretion of https://swattikapoor.com/.

PARTIAL REFUNDS:
In the case of multiple products being ordered, if for any reason whatsoever, https://swattikapoor.com/ in unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, https://swattikapoor.com/ shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of https://swattikapoor.com/.

CREDIT ISSUES:
The credits against the customer's credit card account normally take three (3) business days to be processed. After which, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer's account.

PRODUCT DISCLAIMER:
The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on https://swattikapoor.com/ are only approximate values.

Because products on https://swattikapoor.com/ are designer made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

In case you are unsatisfied with the product received from https://swattikapoor.com/ you may contact our team at swatti@swattikapoor.com with your complaints/ feedback.